The substantial shifts in our society, our institutions, and our citizens during the crisis have introduced major uncertainties into our familiar structures. In this unprecedented reality, we have already witnessed the beginnings of a dramatic macro-level restructuring of the social and economic order—the emergence of a new era that we will view as the “Next Normal.”
For entrepreneurial companies, the Next Normal will require resilient leadership to navigate these changes, recover and thrive. For example, companies that came out ahead after the financial crisis of 2008 typically moved fast and hard on productivity (including cost reduction), rapidly reallocated resources, and made bold investments in digital technologies to enable their company for the future.
Jeff Morris will be discussing the five phases of the Next Normal to help you build business resilience to thrive in the long-term and survive future crises.
About the Speaker:
For 30 years, Jeff Morris has been helping companies understand the drivers of customer experience and the value of collaboration between employees and your customers. He enables organizations to confidently design, plan and deliver superior experiences that maximize profits, improve outcomes, build customer trust and loyalty and realize higher compensation models.
Jeff is also an international speaker on building skills, changing behaviors and achieving measurable results for organizations interested in creating a sustainable, customer-focused organization to leverage the way customer’s buy in today’s multi-channel, multi-cultural world. Focus areas include leadership development, employee training, strategic planning and customer experience strategy and digital transformation.
His experience includes multiple industries including healthcare and pharmaceuticals (Pfizer, Bayer Healthcare and GE Healthcare), sports marketing (St. Louis Rams, Indiana Pacers and the New York Rangers), beverage and spirits (Anheuser-Busch/InBev brands and Jim Beam Brands), entertainment (Cablevision, Charter Communications and Hulu) and construction (Bechtel, Kiewet and Jacobs Engineering).
In addition, Jeff has taught entrepreneurship and customer experience strategies for Washington University and Webster University in St. Louis, Missouri.