RSCA is committed to ethics and protecting consumers
What we are working on.
CAPP: Program Goals & Purpose
Our CAPP Program sets us apart from other contractors by giving our customers the peace of mind of knowing that we hold ourselves to strict industry quality standards.
Protect Consumers & Contractors
Provide an impartial, inexpensive, and expedited process for resolving consumer concerns.
Distinguish the highest quality, most reputable, contractors from others, even within the RSCA.
Issue a Stamp of Quality
With CAPP, we show that RSCA membership signifies an industry-leading commitment to quality services.
Who can participate?
The CAPP program is available to all RSCA member contractors and all consumers associated with those members. Program available before and after members provide services, subject to the guidelines below.
How can i tell witch contractors are CAP?
RSCA members who commit to participate shall receive a special designation (“Preferred Member”).
Is there a detriment for not participating in CAP?
No RSCA members are obligated to participate. No negative aspersions for failing to commit. CAPP’s goal is to help us become consumer advocates like the Better Business Bureau and National Roofing Contractors Association.
How the capP program works
CAPP’s mission is to protect customers via an unbiased auditing process. Here is how it works:
are promptly dispatched to review the job.
to the job involved (i.e. residential, commercial roofing etc…)
NRCA Guidelines Enforced
ensuring that the ruling is impartial and fair to both parties.
Inspection Costs Shared
Each party pays its share of the inspection costs (est. ~$250). If the consumer’s complaint
is substantiated, the contractor will reimburse the consumer.
5. Contractor Complies
The contractor complies with the findings of the investigators. Membership may be revoked if the contractor fails to comply with the report via the discretion of the administrators of the program.
Join the program
Protect yourself. Whether you are a consumer or a contractor, the CAPP program is designed to safeguard against bad business practices.
become a member today
Instantly join a fellowship of industry leaders working to elevate St. Louis roofing.